സ്വകാര്യതാ വിവരങ്ങൾ
അവസാനം പുതുക്കിയത്: 17 ഒക്ടോബർ 2026. വിശദമായ സേവന വിവരങ്ങൾ താഴെ ഇംഗ്ലീഷിൽ നൽകിയിരിക്കുന്നു. മലയാളത്തിൽ വിശദീകരണം ആവശ്യമെങ്കിൽ സഹായ ടിക്കറ്റ് നൽകുക.
Information you provide
We use account information to operate your account, consultation and transaction records to deliver services and investigate problems, and support messages to respond to your requests. Share only information needed for the service you choose.
Public profiles and private records
Public astrologer profiles show professional information. Private account contacts, banking details, birth details and consultation notes are not part of the public directory. Staff access to support conversations is restricted to the superadmin.
Support conversations and browser storage
Chat, ticket and availability requests are stored with their messages, status and creation time. Your browser stores private recovery keys so you can reopen your conversations. Anyone with a key can access that conversation: keep it private, especially on shared devices. Clearing browser data removes the local key, not the server record.
Service providers
The platform uses hosting, payment and communication services to operate accounts and consultations. Payment credentials should be entered only in the payment provider’s checkout, never in a support message.
Website performance
We collect sampled page-speed and responsiveness measurements to improve the website. These are stored as daily aggregate counts by page category and metric quality, without account identifiers, full URLs, message content or device fingerprints. Browser Do Not Track preferences are respected.
Privacy requests
Open a support ticket to request help with access, correction or deletion of your information. Include a record reference where possible. Staff may need to verify ownership before changing private records. This page describes the current platform workflow; it does not specify a fixed retention period.