Help & knowledgebase
Find answers about booking, pricing and your account.
How do consultations work?
Choose a profile and chat or voice. Sign in, review the per-minute rate and check your wallet. A live session starts after the astrologer accepts. In-person services use a separate request and confirmation process.
How are astrologers verified?
Profiles are published after platform approval. An Approved profile badge indicates that account status; it is not a guarantee of predictions, qualifications or outcomes.
Can I consult in Malayalam?
Yes, when Malayalam is listed on the astrologer’s profile. Use the language filter to find a suitable profile.
How are consultation charges calculated?
Chat and call rates are per minute and include configured platform charges. Actual session duration and any eligible free time determine the charge. In-person requests show their platform booking fee separately.
Can I reschedule an appointment?
For in-person appointments, the astrologer can propose a new time. You can accept or decline the proposal from your consultation details. Live chat and calls do not reserve a future slot.
How is my personal information handled?
Account and consultation records require sign-in. Public profiles do not show personal birth details, account contacts or private notes. See the privacy information for more details.
What happens if an astrologer is unavailable?
Live chat and call requests are unavailable while the astrologer is offline or busy. Choose another available profile or check again later.
How can I contact support?
Start an on-site support chat or submit a ticket on the support page. Replies appear in the same conversation. Keep your private recovery key safe.