Refunds & cancellations
Last updated: 17 October 2026. These details describe the current service workflow.
Find the relevant record
For a cancellation, interrupted session or disputed charge, first check your consultation and transaction history. Note the consultation or transaction reference, the date and the issue you experienced.
Request a review
Open a support ticket and include those references and a short description. Do not submit card details, passwords or OTPs. Support replies and follow-up questions appear in the same conversation.
Appointment changes
For an in-person appointment, review any proposed time change in your consultation details and accept or decline it there. A support request alone does not confirm cancellation or reserve a replacement appointment.
Billing and refunds
A disconnection, cancellation request or unavailable practitioner does not by itself confirm a refund. Support reviews the relevant records. Any approved refund is recorded in the relevant payment or wallet record. Ask support about a disputed charge before making another payment.
Terms for your booking
No fixed refund eligibility window or processing deadline is stated on this page. Ask support to confirm the terms applicable to your booking before paying if they are unclear. This page explains the review process and does not promise a refund.